Privacy & Cookie Policy

Our commitment to your privacy

Tychron Corporation (“Tychron,” “we,” “us”) values privacy and is committed to safeguarding personal data in compliance with applicable global privacy laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), U.S. state-level privacy laws, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant regulations.

This Privacy Notice and Cookie Policy outlines how we collect, use, share, and protect personal data in connection with Tychron’s services and specifies the privacy rights of individuals.

This policy applies to personal data related to Customer Representatives, Users, Website Visitors, Prospective Customers, and other individuals interacting with Tychron (collectively, “Individuals”).

1. Who We Are (Identity of the Data Controller)

Tychron Corporation operates globally, the primary data controller responsible for processing personal data is:

Tychron Corporation

1201 N Orange St STE 7456

Wilmington, DE 19801-1293

Email: [email protected]

For questions or to exercise your rights, please contact our regulatory department.

2. Information Tychron Collects

We may collect and process the following categories of personal data:

Customer Representative Data: Includes names, contact details, IP addresses, physical addresses, company names, payment information, and any data required to manage customer accounts and services.
User Data: Information related to service usage, such as call logs, duration, calling party details, and service interaction data (e.g., call quality, records of monitored calls).
Website Visitor Data: Automatically captured data, including IP addresses, session logs, and usage patterns, collected through cookies and similar technologies to improve website performance.
Prospective Customer Data: Information such as contact details and service inquiries.
Inquiry Data: Personal data provided when contacting Tychron for customer support or other inquiries.

3. How Tychron Uses Personal Data

Tychron processes personal data in accordance with applicable laws for the following purposes:

Service Provision: To provide, maintain, and improve our products and services, manage accounts, process applications, and fulfill contracts.
Customer Support: To respond to inquiries, provide after-sales support, and enhance service quality.
Marketing and Communications: With consent or as legally permitted, Tychron may send marketing communications. You may opt out at any time via the unsubscribe link.
Analytics and Improvement: We use personal data for performance monitoring, website traffic analysis, and service improvement.
Compliance with Legal Obligations: We process data to comply with regulatory requirements, such as responding to law enforcement requests.

4. Legal Basis for Processing

Tychron processes personal data on the following legal grounds, as applicable:

Contractual Necessity: To fulfill our contractual obligations to customers and users.
Legitimate Interests: For fraud prevention, service improvement, and other business needs, balanced against individuals’ rights.
Consent: For marketing communications and certain types of cookies.
Legal Obligation: To comply with laws such as tax obligations or regulatory reporting.

4.1 Processing of Service Data (Data about our Customers’ Customers)

Tychron may process personal data related to the end recipients of communications (referred to as “Service Data”) when providing electronic communications services.

Service Data is a subcategory of personal data related to the communications that flow through our platform.

This data may include routing and message data as well as metadata and technical information necessary for communication services.

Our processing of Service Data is performed in accordance with applicable legal obligations and best practices, and includes the following activities:

Activity	Purpose	Lawful Basis	Personal Data Processed	Data Retention
Service Continuity Management	To protect the stability of services against vulnerabilities.	Legal obligation as an electronic communications provider.	Technical data: log information, functionality of services, metadata involved in the provision of the services, IP addresses.	Retained according to information security best practices.
Protecting Services from Threats, Fraud, and Spam	To detect, filter, and act on inappropriate behaviors, such as fraud, spam, phishing, and similar activities.	Legitimate interests (or legal obligation, where applicable).	Service data: routing and message data processed when transmitting messages, including content data for non-end-to-end-encrypted channels. Technical data: log information, IP addresses.	Retained for up to 30 days, unless legal obligations require extended archiving.
Maintaining Block Lists	To stop all communications to a particular addressee at their request.	Consent.	Contact details and proof of acceptance of the consequences of blocking.	Retained until the data subject no longer wishes to maintain the block.
Responding to Legitimate Authority Requests	To respond to legitimate requests for information from authorities, such as subscriber data requests.	Legal obligation.	Subscriber data and metadata related to message direction when subject to lawful requests.	Processed only for the purpose of responding to specific requests.

Tychron may use automated decision-making systems, including AI, to assist in detecting fraud, spam, and abusive activities.

This automated decision-making is subject to human oversight / verification as required by applicable legal standards in various jurisdictions.

We ensure that our systems are compliant with legal obligations and industry best practices.

7. International Data Transfers

Tychron may transfer personal data to locations outside your country of residence, including countries outside the European Economic Area (EEA).

We ensure that appropriate safeguards, such as standard contractual clauses, are in place for such transfers.

8. Data Retention

Tychron retains personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Examples include:

Call Data Records: Retained for up to two years for regulatory compliance.
Customer Account Data: Retained while the account is active and for 24 months after closure.
Invoices: Retained for seven years for tax and legal purposes.

9. Your Privacy Rights

Depending on your location, you may have the following rights under data protection laws:

Right to Access: Request a copy of your personal data.
Right to Rectification: Request the correction of inaccurate or incomplete data.
Right to Erasure: Request the deletion of your data under certain conditions.
Right to Restriction: Request restricted processing of your data in certain cases.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Data Portability: Request transfer of your data in a portable format if technically feasible.
Right to Withdraw Consent: Withdraw consent for data processing at any time.
Right to Lodge a Complaint: File a complaint with a data protection authority.

To exercise these rights, contact our regulatory department at [email protected].

10. Marketing Opt-Out Options

We may notify our customers of new products, announcements, upgrades, and updates.

Users may opt-out of receiving these future promotional mailings by clicking the ‘unsubscribe’ link at the bottom of the mailings.

Tychron reserves the right to send users emails related to business practices and systems operations, such as outage notifications and quota warnings, even if the user has opted out of promotional mailings

Telemarketing and Text Messages: You consent to receive business practices and systems operations SMS/MMS messages to the telephone number(s) that you provided to us. Our short code is 20212; We may also send you messages via our Toll-Free number (+18448924766) if short code reach is not available to your provider. Message frequency varies.

Consumers may opt out of receiving text messages by sending or replying “STOP”, “END” or “QUIT” to any SMS message they receive.

Consumers may also reply with “HELP” or click here for support or call +18448924766.

Message and Data rates may apply to any text/SMS/MMS communication.

11. Provision of Unsolicited Information

Any unsolicited feedback, suggestions, or materials submitted to Tychron will be considered non-confidential.

Tychron reserves the right to use such information for any purpose, including commercial purposes, without restriction.

12. Updates to This Privacy Policy

Tychron may update this Privacy Policy to reflect changes in our practices or legal obligations.

Updates will be posted on our website at https://tychron.com/company/privacy-policy.

Continued use of our services following changes signifies acceptance of the updated policy.

13. Contact Us

If you have any questions regarding this Privacy Notice or our data processing practices, please contact us at: